Support

Help for ReFinEd, services, and account requests.

Start with the path that matches your request. For fastest support, include your platform, app version if known, screenshots when useful, and the email address tied to the issue.

ReFinEd App Support

For app bugs, account questions, subscription confusion, AI mentor issues, or product behavior that does not match the release notes.

Email support

FAQ

Quick answers about ReFinEd, paper trading, educational boundaries, privacy, subscriptions, and platform availability.

Open FAQ

Account & Data Deletion

Request deletion of account-associated ReFinEd data and review subscription cancellation reminders.

Deletion request info

Services Inquiries

For custom websites, landing pages, and practical business software requests, use the guided project intake.

Start services intake

Common Issues

Before you email support

Typical first response target: within 2-3 business days while the product is early-stage. Urgent billing or access issues should mention that in the subject line.

AI mentor is unavailable

AI features rely on external backend services and may briefly be starting up or unavailable. Wait a moment and try again. If the issue continues, include your platform and what you asked when contacting support.

Subscription or billing question

Android subscriptions are managed through Google Play. Include your platform and approximate purchase date when contacting support, but do not send payment card details.

Progress or app state looks wrong

Include your device, app version if known, the screen where the issue happened, and whether you recently reinstalled or cleared app data.

Paper trading or market data issue

Market data is for educational reference and may be delayed or temporarily unavailable. Tell us the ticker, screen, and time you saw the issue.

Bug report checklist

  • Device and platform: Android or web/PWA
  • App version or approximate date accessed
  • Screen or feature where the issue occurred
  • What you expected vs what happened
  • Screenshots or exact error text when available

Privacy and deletion

Privacy questions and deletion requests should use the published deletion route so the request includes the information needed to identify the account.

Review deletion steps